Acceptable User Policy (AUP)
PLEASE READ THIS DOCUMENT CAREFULLY BEFORE ACCESSING CONNECT'S NETWORK AND SYSTEMS. BY USING ANY CONNECT SERVICES YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS CONNECT NETWORK OR SYSTEMS. THE ACCEPTABLE USER POLICY ALSO APPLIES TO YOU IF YOU ARE USING ANY OF OUR ACCESS SERVICES.
This document describes the guidelines that CONNECT uses in providing services to its customers and the rules to which CONNECT customers must adhere in order to continue to enjoy and allow others to enjoy optimum use of CONNECT services via its network and systems.
Prohibited/Abusive Activities
For purposes of the Prohibited/Abusive Activities, the term "content" means information or material of any type capable of being posted or transmitted on or through the Access Service, including material in print, graphic, pictorial audio, or audio-visual form.
When using CONNECT's network and systems:
(a) Defamation. You agree not to post or transmit any content in violation of any applicable law of libel or defamation.
(b) Fraud. You agree not to post or transmit any fraudulent content on or through the Access Service. This includes any content that you know or have reason to know is false, and that you intend for others to rely on.
(c) False Advertising. You agree not to post or transmit on or through the Access Service any advertising or promotional materials that contain false, deceptive, or misleading statements, claims, or representations.
(d) Unsolicited Advertising. You agree not to post or transmit any unsolicited advertising, promotional materials, or other forms of solicitation to other subscribers, individuals, or entities, except in those areas (e.g., classified advertisement areas) that are designated for such a purpose. You further agree not to involve or associate CONNECT in any way with the posting or transmission of unsolicited advertising, promotional materials, or other forms of solicitation, including but not limited to unsolicited advertisements sent from another service provider advertising an CONNECT hosted web page, and unsolicited advertisements sent from another service provider which request that replies be sent to an CONNECT Corporate email address.
(e) Copyright Violations. You agree not to post or transmit on or through the Access Service any content that infringes another person's or entity's copyright in all or any part of the content.
(f) Trademark, Service Mark, and Trade Dress Violations. You agree not to post or transmit on or through the Access Service any content that infringes, dilutes or otherwise violates another person's rights in its trademarks, service marks, trade dress, or other indicia of origin.
(g) Trade Secret Violations. You agree not to post or transmit on or through the Access Service any content that reveals trade secrets or other confidential or proprietary information belonging to another person or other entity.
(h) Obscenity. You agree not to post or transmit any obscene or pornographic content, including, but not limited to, child pornography, on or through the Access Service.
(i) Harassment, Threats, and Abuse. You agree not to use the Access Service to harass, intimidate, threaten, or abuse any person or entity, by any means, including the use of vulgar, hateful, racially or ethnically offensive, sexually harassing, or otherwise objectionable content. Harassment, through size of messages, is prohibited.
(j) False Pretenses. You agree to not use the Access Service to impersonate any person, including but not limited to, an CONNECT official or an information provider, guide, or host, or communicate under a false name or a name that you are not entitled or authorised to use in all forms of online communication, including, but not limited to, screen names, subscriber profiles, chat dialogue, and message posting.
(k) Chain Letters. You agree to not post or transmit chain letters, or letters or messages that offer a product or service based on the structure of a chain letter, on or through the Access Service.
(l) Inappropriate Content. You agree not to post or transmit on or through the Access Service content that is patently inappropriate material under the circumstances -- e.g., content or topics not related to the topics focused on by the participants in a particular news group or mailing list.
(m) Disruptive Activities. You agree not to use the Access Service to disrupt the normal flow of online dialogue, or otherwise act in a manner that negatively affects use of the Internet by other subscribers, users, individuals, or entities.
(n) Violations of Service Providers' Rules. You agree to not use the Access Service to violate any operating rule, policy, or guideline of any other online service provider or interactive service.
(o) Systems Abuse. You agree not to abuse CONNECT's system, or any other system accessible through the Internet via CONNECT, by causing any harm to the system so that it inhibits or negatively impacts the ability of other users to effectively use such system. You further agree not to compromise or attempt to violate security at CONNECT or elsewhere, including but not limited to, attempted access of any data, server, or account that you are not expressly authorised to access.
(p) SPAM. You agree not to post or cross post, regardless of content, copies of the same message to 20 or more newsgroups. This includes emailing 20 or more messages in a 24 hour period to more than 20 users of CONNECT. Sending unsolicited mail messages, including the sending of "junk mail" or other advertising material to individuals who did not specifically request such material ("e-mail spam"). Customers are explicitly prohibited from sending unsolicited bulk mail messages. This includes, but is not limited to, bulk-mailing of commercial advertising, informational announcements, and political tracts. Such material may only be sent to those who have explicitly requested it. If a recipient asks to stop receiving e-mail, the Customer must not send that person any further e-mail.
(q) Support Abuse. You agree not to harass, threaten or abuse authorised representatives of CONNECT, including but not imited to technical support representatives, customer relations representatives, and sales representatives, or otherwise abuse CONNECT support services.
How to Submit a Complaint:
1. Complaints may be submitted by email, fax, or mail.
2. What Information Should be Submitted
(i) The IP address used to commit the infraction.
(ii) The date on which the infraction was committed.
(iii) The time at which the infraction was committed (if applicable).
(iv) Some evidence of the infraction.
Email with full header information provides all of the above criteria.
Modification of AUP
CONNECT retains the right to modify the AUP at any time and any such modification shall be automatically effective as to all customers when adopted by Company.